WhatsaApp/Telegram Bot
๐Ÿณ๏ธโ€๐ŸŒˆ

WhatsaApp/Telegram Bot

๐ŸŽฏ Organizations
PM
team
team skills
ื‘ืฉื™ืชื•ืฃ
ื”ืื—ื•ื•ื” ื”ืกื˜ื•ื“ื ื˜ื™ืืœื™ืช ื”ื’ืื”
Approved
Approved
Team count
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1KoDXg
ื”ืื—ื•ื•ื” ื”ืกื˜ื•ื“ื ื˜ื™ืืœื™ืช ื”ื’ืื”
WhatsaApp/Telegram Bot
Organizational WhatsApp/Telegram bot
Problem
The organization implemented a business WhatsApp account in the 2023 Dykeathon. The account is active and receiving many inquiries in diverse topics. All inquiries are currently being answered manually by one of the organizationโ€™s managers, which takes up a lot of time and effort. The organization created a basic infrastructure (decision tree) for such a bot, but got stuck for two reasons: lack of funds available for a paid solution, and lack of technological ability to connect to the WhatsApp API.
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Assumptions:
1. More students would engage with the organization if it were easier.
2. Most of the inquiries addressed to the organizationโ€™s WhatsApp number could be categorized.
3. The organization is willing to pay for a solution, or is alternatively willing to switch from WhatsApp to Telegram.
4. There are approximately 30 incoming inquiries each month.
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Solution
thereโ€™s a business WhatsApp account that is being managed manually. The account is being used mostly for incoming inquiries from several groups:
โ€ข Current staff and volunteers.
โ€ข Students who participate in the organizationโ€™s activities.
โ€ข Students interested in joining the organization.
โ€ข Students who have general inquiries about their rights, about the organizationโ€™s activities on their campus, etc.
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Solution description:
a basic WhatsApp/telegram bot that is based on a decision tree.
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Out of scope:
a connection to chatgpt/other AI-based tool that can reply based on free text rather than a dropdown list
Objectives:
saving the organization time and making its communication with students more efficient and easy, in a budget that allows the organization to keep the bot running overtime.
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Quantitative:
โ€ข a functional bot covering most (80%) of common inquiries;
โ€ข 7 manual-labor hours saved for the organization each month.
โ€ข 30% increase in incoming inquiries each month.
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Potentials:
โ€ข Increasing student engagement;
โ€ข saving the organization time;
โ€ข making communication more efficient;
โ€ข keeping messages uniform (regardless of whoโ€™s replying).
Risks:
โ€ข price;
โ€ข lack of use by the organization due to complexity;
โ€ข inability of the organization to update or improve the bot throughout the year.
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Feature prioritizing:
โ€ข Estimate pricing and complexity for WhatsApp vs. Telegram.
โ€ข Choose between WhatsApp and Telegram.
โ€ข Evaluate, update and improve the decision tree built by the organization.
โ€ข Build the infrastructure for a basic bot.
โ€ข Teach the organization how to maintain and operate the bot.
โ€ข Optional: integrating AI into the bot.
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3rd parities needed: Whatsapp bot
The team
Tech-stack: Other (soft skills and kickass soul), Data engineering, Data science
Idle team:
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Non tech roles:
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Ratings:
* Affective: 5
* Achievable: 5
* Simultaneously working is possible: 4
* Usable: 4
* Mailenable: 4
* Confidence: 4
* Doable: 5
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Question for us:Estimated costs and ease of design for whatsapp vs. telegram bots