WhatsaApp/Telegram Bot

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האחווה הסטודנטיאלית הגאה

Organizational WhatsApp/Telegram bot

Problem

The organization implemented a business WhatsApp account in the 2023 Dykeathon. The account is active and receiving many inquiries in diverse topics. All inquiries are currently being answered manually by one of the organization’s managers, which takes up a lot of time and effort. The organization created a basic infrastructure (decision tree) for such a bot, but got stuck for two reasons: lack of funds available for a paid solution, and lack of technological ability to connect to the WhatsApp API.

Assumptions:

1. More students would engage with the organization if it were easier.

2. Most of the inquiries addressed to the organization’s WhatsApp number could be categorized.

3. The organization is willing to pay for a solution, or is alternatively willing to switch from WhatsApp to Telegram.

4. There are approximately 30 incoming inquiries each month.

Solution

there’s a business WhatsApp account that is being managed manually. The account is being used mostly for incoming inquiries from several groups:

• Current staff and volunteers.

• Students who participate in the organization’s activities.

• Students interested in joining the organization.

• Students who have general inquiries about their rights, about the organization’s activities on their campus, etc.

Solution description:

a basic WhatsApp/telegram bot that is based on a decision tree.

Out of scope:

a connection to chatgpt/other AI-based tool that can reply based on free text rather than a dropdown list

Objectives:

saving the organization time and making its communication with students more efficient and easy, in a budget that allows the organization to keep the bot running overtime.

Quantitative:

• a functional bot covering most (80%) of common inquiries;

• 7 manual-labor hours saved for the organization each month.

• 30% increase in incoming inquiries each month.

Potentials:

• Increasing student engagement;

• saving the organization time;

• making communication more efficient;

• keeping messages uniform (regardless of who’s replying).

Risks:

• price;

• lack of use by the organization due to complexity;

• inability of the organization to update or improve the bot throughout the year.

Feature prioritizing:

• Estimate pricing and complexity for WhatsApp vs. Telegram.

• Choose between WhatsApp and Telegram.

• Evaluate, update and improve the decision tree built by the organization.

• Build the infrastructure for a basic bot.

• Teach the organization how to maintain and operate the bot.

• Optional: integrating AI into the bot.

3rd parities needed: Whatsapp bot

The team

Tech-stack: Other (soft skills and kickass soul), Data engineering, Data science

Idle team:

Non tech roles:

Ratings:

* Affective: 5

* Achievable: 5

* Simultaneously working is possible: 4

* Usable: 4

* Mailenable: 4

* Confidence: 4

* Doable: 5

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Question for us:Estimated costs and ease of design for whatsapp vs. telegram bots